RainBet Privacy Policy

Our casino services are operated by RBGAMING N.V., registration number 16077, under an Anjouan (Comoros) Online Gaming License. The company address is Hamchako, Mustamudu, Autonomous Island of Anjouan, Union of Comoros. This policy covers personal information associated with browsing, registration, payments, play, verification and support. It also explains how to raise questions about your information. You must be at least 18 or the legal gambling age in your jurisdiction, whichever is higher. Our team may need information to establish eligibility before allowing access to services or withdrawals.

When you register, we collect the details you provide, including a valid email address and account credentials. Account records include information associated with deposits, withdrawals, wagers, bonuses and communications with our team. For KYC verification, we may request government-issued photo identification, such as a passport, driver's licence or national ID, together with a recent utility bill as proof of address. Payment checks may involve wallet addresses, transaction references and payment ownership information. Technical information, including IP addresses, may be relevant to security and enforcement of account restrictions. Please provide accurate details and avoid sending unrelated personal documents.

We use personal information to create and administer your account, provide services, handle payments and respond to support enquiries. Verification helps us check age, identity, address and payment ownership, and meet KYC and anti-money-laundering requirements. Account and transaction information also supports investigations into suspected fraud, duplicate accounts, prohibited access and bonus abuse. Responsible-gambling requests require records that help us administer exclusions and account restrictions. Gambling is entertainment, not a source of income; information used for these safeguards serves a different purpose from promotional activity. We may also need relevant records to resolve complaints and transaction disputes.

The legal grounds for processing depend on the information, its purpose and the law that applies. These may include providing services under your account agreement, meeting legal or regulatory obligations, and protecting legitimate interests such as account security and fraud prevention where that basis is recognised. Where consent is required for a particular activity, that activity needs an appropriate consent mechanism. Acceptance of casino terms does not remove applicable privacy protections. You can ask our team to explain the basis relevant to a particular use of your information. Withdrawing consent does not necessarily end processing required on another lawful ground.

Information may need to be shared with service providers involved in account operations, payment processing, technical support or identity verification. Third-party identity checks may be used; you will be informed of data obtained through those checks as required by our verification terms. Relevant records may also need to be disclosed to competent authorities, including the Anjouan licensing authority, where a lawful requirement applies. A privacy enquiry can ask which recipients are involved in a particular activity and whether information is handled outside Canada. We do not promise that account information is stored or processed exclusively in Canada.

Retention depends on the type of record and the reason it is needed. Account administration, payment reconciliation, KYC, anti-money-laundering obligations, disputes and responsible-gambling restrictions can require different retention periods. We do not specify a universal deletion deadline because the supplied account terms do not establish one. Closing your account or requesting deletion does not automatically remove records that must remain for an applicable obligation or unresolved matter. Exclusion-related records may also be needed to maintain restrictions. Our team can address retention questions for a particular category of information, including the applicable period or the criteria used to determine it.

Depending on applicable law, you may have rights to request access to your personal information, correct inaccurate details, seek deletion, or challenge or restrict particular processing. These rights are not absolute, especially where verification, legal obligations or dispute records remain necessary. We may need to confirm your identity before responding so that information is not released to someone else. KYC can be requested at any time: failure to complete it within 72 hours may restrict services or withdrawals, and verification analysis can take up to seven business days. Those verification periods are not privacy-request response deadlines.

Our stated safeguards include SSL encryption, KYC verification and anti-money-laundering compliance measures. These measures support secure account handling but cannot eliminate every risk associated with internet services, devices or payment networks. Keep your password private and contact our team if you suspect unauthorised access. Provably fair features apply to Originals; they concern game verification rather than a guarantee about personal-data security. For responsible-gambling support, use the Responsible Gambling option in the footer. Self-exclusion begins with a 24-hour cooldown requiring email acceptance, followed by an email offering additional exclusion timeframes. Our terms state that self-exclusion is irreversible.

Cookies and similar technologies can support account sessions, preferences and other browser functions. Consult our Cookie Policy for details about the technologies in use, their purposes and any available choices. This privacy policy does not establish a separate cookie inventory or claim that particular analytics or advertising tools are installed. You can also manage cookies through your browser settings, although blocking technologies needed for account functionality may affect access or session continuity. Browser cookie controls do not delete account, transaction or verification records. Where consent is required for non-essential technologies, the relevant choices must be provided separately.

For privacy assistance, contact Customer Support and ask for the team responsible for privacy requests. Support is available through live chat and email, 24/7. Describe your request and the account or activity concerned, but do not include your password or send identity documents until our team explains the appropriate verification process. You may also ask how to escalate an unresolved privacy concern to the relevant authority. We may update this policy when services, processing arrangements or applicable requirements change. Review the current version before providing new information; material changes may require additional notice or consent where applicable law requires it.