RainBet FAQ: Accounts, Bonuses & Withdrawals

Canada is not on the supplied restricted-country list, but that alone does not establish permission to play in every province. We recommend checking the rules where you live before registering. You must be at least 18 or the legal gambling age in your jurisdiction, whichever is higher. An Anjouan licence is not a Canadian provincial authorization.

Select Register, enter a valid email address and create a password, then agree to the Terms and Conditions. Once your account is created, you can access the crypto wallet deposit flow. We ask you to complete registration personally using accurate details. Identity documents may be requested before a withdrawal, so make sure your information can be verified.

If you cannot access your account, our team is available through live chat and email around the clock. Explain the access problem, but never share your password. Do not create another account to get around a login issue: the terms allow only one account per person, and duplicate accounts can lead to closure and fund forfeiture.

No. We allow one account per person, and VPNs, proxies and other location-masking tools are prohibited. Multiple accounts can result in immediate closure and fund forfeiture. Accounts sharing an IP address may also be classified as abusive under the terms. If you have concerns about a shared connection, contact our team before playing.

We may request government-issued photo identification, such as a passport, driver's licence or national ID, plus a recent utility bill for address verification. KYC can be requested at any time. Service or withdrawals may be restricted if you do not complete the request within 72 hours, and verification analysis can take up to seven business days.

The supplied terms cover welcome promo codes but do not confirm a current bonus amount or deposit match. We recommend checking the offer displayed in your account before accepting it. Welcome promo codes have a maximum withdrawable amount of $50, and welcome offers are limited to your first account. Bonus-specific conditions also apply.

Accepting a bonus or promo code means accepting its specific terms. For promotional and affiliate codes, no more than $50 can transfer to your normal balance after the wager lock is completed; any excess is forfeited. We recommend checking the full offer conditions first. Multi-accounting, collusion or other bonus abuse can result in forfeiture and permanent blocking.

No. Under the supplied bonus rules, a deposit bonus cannot be topped up with an additional deposit; doing so forfeits eligibility. We recommend reviewing your active offer before adding funds. The terms also state that bonus restrictions are lifted once the attributed balance is fully withdrawn or depleted, subject to the applicable promotion conditions.

Our listed VIP tiers are Bronze, Silver, Gold, Platinum and Diamond. The programme scales rewards with play volume and includes rakeback, daily, weekly and monthly bonuses, pre-monthly bonuses, weekly free spins and a dedicated VIP representative. Perks depend on rank and applicable conditions. Rewards are not guaranteed profit, and we encourage you not to increase spending to chase a tier.

Listed payment methods include Bitcoin, Ethereum, Litecoin, XRP, Solana, Tron, BNB, USDT, USDC and Bank Transfer. The listed account currencies are cryptocurrencies; CAD is not listed. We recommend checking your account's payment section for the options and networks available before sending funds. Deposits must come from a payment method registered in your own name.

Crypto deposits are credited after one blockchain confirmation. That is a confirmation requirement, not a fixed arrival time: network conditions affect how quickly a transaction confirms. We recommend checking the selected cryptocurrency and network carefully before sending. Unsupported cryptocurrencies or networks may lead to permanent loss of funds, and the terms exclude liability for those transfers.

Crypto withdrawals are typically processed and sent within 5-15 minutes. That describes routine processing and sending, not a guaranteed arrival time in your wallet. KYC or additional security checks can delay release, and verification analysis may take up to seven business days. We recommend allowing for those checks rather than treating the typical timeframe as a promise.

The minimum withdrawal is $15 or equivalent, with an exception for withdrawing your full balance on account closure. The terms state no withdrawal commission applies after a deposit is wagered at least 1×, while promotions require 2× wagering under that provision. Your own bank charges remain your responsibility. We recommend checking the payment section for applicable fees and currency details.

Yes. All crypto deposits carry a 1× wager lock. Withdrawals must also go back to the original payment method unless an exception is approved with additional security checks. We may require KYC before granting a withdrawal. A promotion can introduce separate conditions, so do not assume the deposit lock describes every requirement attached to a bonus.

The supplied catalogue lists 8,000 games across slots, live casino, table games, game shows and Originals, with blackjack, roulette and baccarat among the categories. A sportsbook is also available. Listed providers include Pragmatic Play, Evolution, Relax Gaming, Hacksaw Gaming, BGaming and NoLimit City. We recommend checking each game's rules and stakes before deciding whether to play.

A dedicated native iOS or Android app is not confirmed in the supplied information. Mobile access is available through a responsive browser interface instead. We recommend using the browser experience rather than assuming an app download is required. For help with mobile access or account issues, our team is available through live chat and email.

Provably fair functionality is listed for Originals, not for every game in the catalogue. We would not extend that claim to third-party slots, live casino or other categories without supporting information. The supplied terms do not state broader RNG testing details. Fairness features do not remove the risk of losing money or guarantee a favourable result.

The supplied licensing information identifies an Anjouan (Comoros) Online Gaming License and company registration number 16077; that number is not presented as a licence number. Listed safeguards include SSL encryption, KYC verification and AML compliance. We distinguish these measures from a guarantee of safety or returns, and the licence should not be described as Canadian provincial authorization.

Our team is available 24/7 through live chat and email, with English listed as the supported language. Use the contact options provided in the interface for account, payment or verification questions. Describe the issue clearly and have relevant transaction details ready if needed, but never send your account password or crypto wallet recovery phrase.

Start through the Responsible Gambling link in the footer. The process first applies a 24-hour cooldown that you must accept by email. Afterward, a follow-up email provides additional self-exclusion timeframes. The terms describe self-exclusion as irreversible. We urge you not to create another account or deposit during exclusion, and to seek independent support if gambling is causing harm.

Permanent account closure is handled through our Customer Support team after a 90-day exclusion period has expired. If your account is blocked for a responsible-gambling breach, the terms provide for withdrawal of the remaining balance, with no rewards claimable after the block. Contact our team about the process rather than opening another account or attempting to bypass restrictions.

We encourage you to set a firm entertainment budget and time boundary before playing, use only money you can afford to lose and never chase losses. Bonuses and VIP rewards are not reasons to exceed that budget. If gambling affects your finances, relationships or wellbeing, stop playing, consider self-exclusion and seek independent gambling-support services in your province.